الشروط والأحكام

Service Booking Terms :

To ensure a smooth and high-quality service experience, please review the following terms before confirming your booking: 

 1. Personal Belongings Please remove all valuables from your vehicle before your service appointment. Clean Care is not responsible for any belongings lost before, during, or after the service. 

 2. Cancellation or Appointment Modification You can cancel your appointment at least two hours in advance and receive a full refund within 7 business days. Late cancellations or vehicle absence from the location will be considered valid, and no refund will be issued.

 3. Vehicle Category and Size Please select the correct category when booking. If the vehicle size is different, the price may be adjusted (price difference). 

 4. Receiving the Service Please inspect your vehicle immediately after the service is completed. The team's departure will be considered confirmation of the quality of service provided. 

 5. Location A suitable and safe location must be provided for the service. The appointment may be canceled due to unavailability, insufficient space, or other unforeseen circumstances. With an additional rescheduling fee of 30 SAR 

 7. Scope of Service The service includes washing and cleaning according to the booked package only. It does not include the removal of permanent damage, dirt, or previous damage. 

 8. Vehicle Condition Please inform the team of any previously damaged or sensitive parts. The company is not responsible for damage resulting from previous conditions or non-original additions. 

 Quality Guarantee — Clean Care We are committed to service quality. If any issues arise within 24 hours of service, we will gladly redo the service free of charge within the same scope. Operational Notes Additional charges may apply for large or heavily soiled vehicles (this will be explained before service). The vehicle's condition before/after service may be documented for quality and rights purposes.

 If the customer is more than 15 minutes late, the appointment may be rescheduled subject to availability with an additional fee of 30 SAR. Clean Care Your comfort starts at your location 🚗✨